Something not working, or not making sense? Write to us — a person reads every message.
Email [email protected]
We reply within one business day. If you are writing about a failed sign-in, tell us which email address you used and we can look it up.
ShipASO has no passwords. Enter your email on the sign-in screen and we send a magic link that signs you in when you tap it. The link is valid for 15 minutes — if it expires, request a fresh one. If nothing arrives after a minute or two, check your spam folder, then write to us.
ShipASO never pushes anything to the App Store or Google Play on your behalf. Approving a recommendation records your decision and prepares the change; submitting it to the store stays your action, in your account. Nothing you do here reaches your live listing on its own.
A dash (—) means we have not measured that value yet, not that it is zero. We would rather show you nothing than a guess, so a field stays blank until there is real data behind it. Ranks fill in once a run completes for that keyword and storefront.
Subscriptions are billed by Apple, not by us. To view, change, or cancel one, open the Settings app on your device, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. Write to us if something looks wrong and we will help you sort it out.
Email us from the address on the account and we will delete it, along with the audit history attached to it, within seven days.